Assessment of Tools in the Telecommunications Industry: A Customer Perspective
نویسنده
چکیده
The Information Technology Procurement & supplier Quality department of Bell Canada is responsible for the procurement of complex sofrware products. To assess and manage the risks related to these acquisitions, we have developed methods and tools that combine process capability assessment and software product assessment, This provides us with a generic view of the deployment of software tools among our suppliers. This paper presents two points related to software tools in telecommunications companies. The first one is the characteristics of the telecommunications industry that influence the introduction of software tools. Thie second point is the introduction process of software tools viewed as a new technology for a software development organization.
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تاریخ انتشار 1999